A recent article in my local community paper reported that the U.S. Postal Service may close the post office branch conveniently located in our neighborhood. A bummer. I drive past it frequently and often make quick stops to mail letters and buy stamps. I even like...

The problem with writing words is that words commit me to nothing. They don’t necessarily communicate my real thoughts, values and beliefs. They don’t always reveal what I consider important. They don’t always represent who I really am.  However, my behavior says a...

Customer service is important. And in a highly competitive environment characterized by a slow economy, it is paramount to survival. Customers know this and can abuse their power. Tell me what you think about this story: I was writing website content for a customer. I...

As a freelance copywriter, the writing part of an assignment is only one aspect of your business. You also have to market yourself to land the job and collect payment when it’s complete. Attention to customer service is the glue that holds everything together and...

In marketing my freelance copywriting business, I communicate regularly with clients and potential clients through various professional online networks, social media channels and e-mail. I’d rather meet with people over a cup of coffee. It would be much less...

A customer told me he was unhappy with my copy because he felt it didn’t make his company look as good as the competition. He said, and I quote: “in this business image is everything.” Then he proceeded to stiff me on the balance of what he owed even though he’s still...

There are several writer sites on the Internet I visit regularly to check out freelance writing opportunities. I’m not sure why. Perhaps it’s force of habit. Maybe the undying hope that I’ll land my dream assignment writing from a beach in Hawaii. Most likely however,...